The Ritz-Carlton Jakarta, Pacific Place

The location was excellent and the view from the room was great. The room was inclusive of all meals i.e. breakfast, lunch, dinner, and for happy hours and they were awesome. The staff from the security guard, the bellboys, reception, and the lounge at level 21 were very friendly and accommodating, and one felt welcomed. I had the pleasure of meeting Executive Chef Willmer who went around to all the tables and inquired about the food and the services. That is something rare in hotels nowadays.

The whole experience was amazing, the Ritz-Carlton lived up to our expectations. Natasha and Vinny decorated the room for our wedding anniversary, it was a such a lovely surprise!! Natasha showed a lot of thought and care with emails prior to our arrival, thank you so much for making our stay so special... The friendly restaurant staff served amazing food, particularly Patrick our waiter who was so very helpful. The concierge booked our day trip, and even gave us a framed photo to remember the day!!!! wonderful guy.

Service is excellence. Clubs floor free flow of food and bewerage is excellence. I got the bigger room and the room is huge with Jacuzzi and sauna. very good view from the room.

Everything in this hotel was above any expectations. The size, design, and cleanliness of the room, a beautiful marble with modern fixtures bathroom, delicious food. But especially I was amazed by the most helpful, caring, friendly, and smiling staff. Honestly I think I had the best service ever. I literally felt I was already in a paradise! Super high level. Very impressive!

The food options on the concierge floors were excellent. We very much enjoyed the lunch and dinner service. I wish I had arrived earlier for breakfast! The staff were very friendly and helpful, even the chef came by to check in on us during dinner. The room was exceptional, exactly what I expect from a Ritz, and why I chose your property.