The Ritz-Carlton Jakarta, Pacific Place
What Guests Say
The location was excellent and the view from the room was great. The room was inclusive of all meals i.e. breakfast, lunch, dinner, and for happy hours and they were awesome. The staff from the security guard, the bellboys, reception, and the lounge at level 21 were very friendly and accommodating, and one felt welcomed. I had the pleasure of meeting Executive Chef Willmer who went around to all the tables and inquired about the food and the services. That is something rare in hotels nowadays.
Adwan
January 2023
Service is excellence. Clubs floor free flow of food and bewerage is excellence. I got the bigger room and the room is huge with Jacuzzi and sauna. very good view from the room.
Alex
October 2022
The whole experience was amazing, the Ritz-Carlton lived up to our expectations. Natasha and Vinny decorated the room for our wedding anniversary, it was a such a lovely surprise!! Natasha showed a lot of thought and care with emails prior to our arrival, thank you so much for making our stay so special... The friendly restaurant staff served amazing food, particularly Patrick our waiter who was so very helpful. The concierge booked our day trip, and even gave us a framed photo to remember the day!!!! wonderful guy.
Oldham
January 2025
The staff really make this hotel great, the concierge staff even paid for my taxi on arrival as the one I had booked prearrival didn't show up, so I had no local currency. After a long journey from London, and arriving at the hotel at 2am, this was a welcome relief. The club lounge staff were also lovely and gave a friendly and efficient service always remembering my name.
Ray
July 2024
Everything fine specially the stuff
Osama
April 2024
We had a delightful stay at Hotel from September 22-30, 2023. The staff warmly accommodated all our requests and even celebrated our special occasions with elegance and charm. One of the highlights was the hotel’s convenient connection to a large mall with a fantastic grocery store. This made it incredibly easy for us to find anything we needed beyond what the hotel offered.The hotel even thoughtfully catered to my husband’s dietary restrictions. Our suite (room 2205) with access to the club lounge was well-appointed. We appreciated the spacious, clean room with stunning views from every window. The cleaning staff did an outstanding job, ensuring our suite was immaculate after we returned from each excursion.
Rindah
October 2023
The food options on the concierge floors were excellent. We very much enjoyed the lunch and dinner service. I wish I had arrived earlier for breakfast! The staff were very friendly and helpful, even the chef came by to check in on us during dinner. The room was exceptional, exactly what I expect from a Ritz, and why I chose your property.
Ann
May 2023
Everything was perfect from the begining. The cleanliness, kindnes and profesionality of the staff, especially Ms. Salome Raphaela. The club lounge had a various food and drink choice. The room was very nice and comfortable. We will for shure come back again on our next trip to Jakarta.
Daniel
June 2024
Its clean and thank you for the team upgraded our room to suite and we have a very memorable 25th anniversary in here. Hospitality of all staffs are great, very friendly and accommodative. Fast response to our needs. And leave so many lovely notes, thank you once again
Nina
January 2025
The Staff were very attentive to the tiniest details. We were truly impressed.
Naser
March 2022
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